PRODUCT ONBOARDING SAMPLES
LMS Content Integration
Providing administrators and educators seamless search, discovery, adoption, and re-use of next-generation digital content from within the Learning Management System environments used to teach their higher education courses.
PROBLEM
We literally had educators jumping through windows.
The current onboarding experience opened multiple tabs and windows to complete the basic task of adding Courseware, Etexts, and Learning Apps to their courses. The user journeys were disjointed and led to a decline in adoptions of our new product lines.
Interviews with loyal customers surfaced frustration with the time on task, although the content met their learning objectives. Conversations with university staff and instructors at multiple national education conferences revealed the complexity of onboarding our products was enough to consider other publishers.
Solution
Simplify the current process allowing adoptions, capabilities, and services to be displayed from within the LMS embedded in the university websites.
Use APIs, single-source CSS, and components to deliver a seamless experience the carried the brand.
Remove all complexity to reduce time on task.
ENSURING SUCCESS
Defining the UX ecosystem
Multiple product teams would need to tightly collaborate in order to pass the proper, secure data into the APIs used in the dynamic page builds.
I created and presented diagrams and schematics that clearly laid out the ecosystem and dependencies.
The documentation* was centralized and shared between the stakeholders, management teams, and engineering.
*proprietary information
RELEASED DESIGN
Educator Onboarding Design Examples
SEAMLESS CONTENT INTEGRATION
Instructor Dashboard: Search, discovery, and adoption
SEAMLESS CONTENT INTEGRATION
Instructor Dashboard: Reusing previous content
SEAMLESS CONTENT INTEGRATION
Instructor Dashboard: Linking content
RESPONSIVE DESIGN
SERPs and PDPs
RESPONSIVE DESIGN
Setting up content: Tablet
RESPONSIVE DESIGN
Setting up content: Mobile
